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News From Around The Web

This is a new syndicated section our website including website design, website development and search engine optimization news from around the web.

Listen to Your Customers to Adjust Your Keywords

by Mike Moran

You probably use many sources to brainstorm your search keywords, but how do you know if your customers are starting to change the way they search for your products? Have you listened to what your customers are saying? Time was that listening to customers demanded expensive focus groups and surveys, but that time has passed. Nowadays, you can listen to social media conversations and analyze them for any number of purposes, including search keywords.

Image by ~~Jo~~ via Flickr

Think about how you do keyword research normally. You probably start by entering into the search engines some keywords you know are relevant. Then you look at what pages come up and start to catalog in your mind some other words that you see on those pages. Then you start entering some of those words and continue the process until you start to see that you are getting too far away from the original subject.

Then you take those words and use a keyword research tool to help you see which words are searched for frequently enough to be valuable, and then you let those tools show you other popular variations. And while all of that is very smart, you know that over time your customers start to shift what they are looking for.

The language around your product might change, due to technology changes (cell phone becomes smart phone), changes in customer needs (low cost becomes total cost of ownership), or simple shifts in the language (energy efficient becomes green). When it does, you need some way of picking up on what's happening so you can adjust your keyword mix in response.

For large businesses, you can use social media listening services to help you find new words that your regular keyword research might not have uncovered. The listening companies will do the work for you and find those nuggets that you might have missed. [Full disclosure: I serve as Chief Strategist at Converseon, one of those companies happy to listen to your conversation and help you with search marketing also.]

But for small businesses with limited (no?) budgets, what can they do to listen to their customers' conversations?

Google Alerts to the rescue. You probably already use Google Alerts to monitor mentions about yourself and your company, but you can also use it for keyword research. You can load up Google Alerts with a bunch of your keywords and start reading the stories that come your way for new keywords.

But, gee, that seems like a lot of work, doesn't it?

To take the drudgery out of it, use a word cloud (as pictured above), which visualizes the words being used so that you can see which ones seem to be occurring more than others. To automatically generate a word cloud from your Google Alerts, set up an RSS feed for your Google Alerts, rather than e-mail notification. Then, enter the URL for that RSS feed into Wordle, which creates a word cloud from any RSS feed.

Just point your RSS feed at this tool every once in a while, and immediately see what you are missing. When you listen to what your customers tell you, it's amazing how smart you can look. (Only you and I know the truth...)

SEO 101 - Part 8: Everything You Need to Know About Keywords

by Stoney deGeyter

The following series is pulled from a presentation I gave to a group of beauty bloggers hosted by L'Oreal in New York. Most of the presentation is geared toward how to make a blog more search engine and user-friendly, however I will expand many of the concepts here to include tips and strategies for sites selling products or services across all industries.

Keyword Research

Keywords are the blue-prints from which all your marketing efforts are built upon. Keyword research tools provide valuable insight into what words people are searching on the major search engines. But research tools are just the first step in a thorough and well-planned keyword research process. Great tools like Keyword Discovery and Wordtracker or even Google's tools don't tell you the intent of each search, however that information can be deduced with a bit of analysis and keyword organization.

But before we get into that, let's look at how people search so we can better understand how to segment and organize your keywords into an effective optimization campaign.

How People Search

How People SearchOver the years searching trends have changed. Once upon a time the majority of searchers used one word queries. Eventually they started realizing they they get better, more accurate, results when you give the search engine a bit more information about what you are looking for.

The more accurate the search phrase you use in your search is, the more accurate the results will be that are returned. Studies have shown that four and five-word phrases often have a higher ROI than one and two word phrases because the searcher is more likely to get results that meet their needs.

The downside of longer phrases is this increases the keyword combination potentials so the number of searches for any one phrase reduces dramatically. This makes optimization more difficult. Instead of optimizing for one general phrase you have to optimize for five very specific phrases. This is the long-tail of keywords, also known as the low hanging fruit. These longer phrases have far less competition and are much easier to get ranked, but also produce lower traffic volumes.

Long-tail phrases should not constitute the primary focus of your optimization efforts. Nor should you focus primarily on short-tail phrases either. A good keyword optimization strategy goes after both simultaneously.

keyword Buying Cycle

Keyword Buying CycleEvery user has different needs and ultimately different goals they wish to achieve when they begin a search process. Many searches are quick with a sole purpose of learning something such as "how many days does it take the Starship Enterprise to travel from Earth to Vulcan at Warp 7?" A few searches may give you a satisfactory answer and then the sci-fi geek Trekker can go back to watching her ST:TNG marathon.

Other searches have another simple goal: to buy a product that best suites your wants and needs. While that goal maybe simple the process to reach it isn't. Most searchers--no matter what the goal--will ultimately use at least parts of the following research cycle.

Every search starts with an interest. The interest generally uses broad keywords with one or maybe two words. As the user moves through the other stages--gather, research, exclude and purchase, they make their queries more and more specific. Every change in query, brings the searcher closer and closer to their goal, each giving them more information along the way.

Most searchers go through this process unintentionally, but as they start in the lower stages they learn more about what they want and how to search more accurately. How does a searcher know they want a 1080p blu-ray player (for his Star Trek Blu-rays) until they learn that 1080i isn't quite as good?

Most businesses want to be ranked for the interest level searches because that's where the most traffic is. This can often be a mistake because searchers will often use those sites as a springboard to get to the other sites that meet their more specific queries. There is still valid reasons to be ranked on these broader searches as that can help brand your site and bring people back as they know more of what they want, but the conversions come from the more specific terms.

What You Learn

Keyword Research Helps You UnderstandOnce you understand how the searcher progresses through the buying cycle you can then learn something from the keywords that were used to search. The information you glean can be crucial in determining how to develop the content and direction of your website.

Target Audience: The more you know about who your target audience is the better position you will be in to meet their needs. The keywords used by business professionals will often be different from keywords used by students and hobbyists. Both will be using keywords that appear to be relevant but depending on what you offer, not all of them truly have the same intent or delivered to the same page.

Areas of Interest: Keywords can tell you what is important to your target audience. Are they looking to satisfy a quick query about warp speed travel or are they looking for the quantum mechanical details of how warp propulsion works? Both of these queries take you to Star Trek sites but the latter would certainly turn the non hard-core Trekker away muttering, "stupid sci-fi geeks" under their breath.

Needs to be met: Finally, your keywords can tell you what needs the searcher is looking to have met. Some hobbyists are looking for a strategy for tackling their next project and a business leader may be looking for a community of like-minded individual.

Unlike the chart above, keyword research isn't always a linear process. There is a lot of overlap and much that you do in the process requires going back and repeating once you have new data on hand. Keeping your keyword research fluid helps you maintain accuracy and adapt as changes are made in visitor search patterns.

Search Engine Optimization and Paid Search: What Should Your Philosophy Be?

by Scott Buresh

As a search engine marketing company, we are often asked by clients and prospects if there's a basic philosophy when it comes to organic search engine optimization and paid search advertising.

"Is one tactic more favorable than another? How do I know which channel to pursue? Should I do both?"

Without a hard look at your company's goals and unique situation, there really isn't a concrete answer to these questions. The true test of pursuing either an SEO campaign or PPC advertising (or both) is knowing that it all boils down to your company philosophy, ROI objectives, budget, and countless other monetary and marketing factors. To determine which, or what combination of both, might offer the most bang for your buck, let's examine five types of "models" that my search engine marketing company often deals with.

1. SEO Only.

Some clients are strictly interested in kicking off an SEO campaign, usually for a few basic reasons. They often have tried pay-per-click and decided it didn't work, so they aren't interested in trying it again in the foreseeable future (whether the initial campaign was set up effectively and the channel should be revisited is a subject for future discussion). They also often feel that since they themselves ignore PPC ads on the right hand side of the page, everyone else must do the same.

While there's nothing inherently wrong with pursuing search engine optimization exclusively, it can take awhile to achieve rankings for competitive, profitable keyphrases, and there's simply no way for your search engine marketing company to accurately predict (as they probably can with some degree of accuracy with PPC advertising) exactly what the initial results will be, and precisely when they will appear. However, for companies which do not have an immediate sense of urgency in their online marketing initiatives and who for whatever reason do not want to pursue PPC, organic SEO still offers a great, albeit slightly delayed, return on investment.

2. PPC Only.

Alternatively, a search engine marketing company may encounter the clients who are primarily interested in PPC ... and nothing else. Even with a limited spend, clients can turn their campaigns on and off as needed, making market segments easier to control than with an SEO campaign. Pay-per-click also allows clients to achieve a somewhat predictable ROI if the campaign is managed effectively: "If I spend X, I'll get back Y."

The clients that fall within the 'PPC advertising only' category may have worked with a search engine marketing company before, pursuing SEO exclusively, and achieved less than stellar results. Despite all the positive press hyping up what search engine optimization can do for website visibility in recent years, it still tends to be viewed as more voodoo than science by most companies pursuing online marketing for the first time. With such companies, organic SEO is usually a topic we broach after achieving success with PPC.

3. SEO with PPC Stopgap.

The first and most common question a search engine marketing company may hear concerning an SEO campaign is how long it will take to achieve results. Naturally, clients want to be able to see the investment almost immediately.

This is where the PPC stopgap approach comes in. Though a client's budget is usually fixed, they are often willing to spend a little more on the front end to see immediate results. Once positive results are evident, PPC spending is scaled back as SEO takes hold. An advantage of this approach to clients with limited budgets is that it can be managed on a very granular level. When top organic results are achieved for a given keyphrase, PPC bidding for that term can cease. Over time, PPC expenditures can theoretically be eliminated entirely. This model appeals to those who want a wide range of coverage and immediate results but have a fixed monthly budget that they do not control.

4. Hybrid Model.

A hybrid model is similar to a stopgap model, except that the client has no intention of eventually leaving the PPC arena entirely. Rather, the client has their search engine marketing company do a full on optimization AND paid search campaign at the outset, with the expectation that PPC costs will be reduced but not eliminated as the organic campaign takes hold.

In this model, a client recognizes that in an organic SEO campaign, they will be limited in the number of keyphrases that they can target by the amount of real estate on their website. With a PPC campaign, however, there is no downside to targeting thousands upon thousands of relevant "long tail" keyphrases, that is, search terms that are comprised of longer strings of words. Using the hybrid model, a company removes keyphrases from the PPC campaign on a granular level as they achieve top organic results for those phrases, but continue to bid on keyphrases that the site does not currently target.

5. Full Out SEM.

This approach calls for both SEO and PPC initiatives running at full speed. These types of clients are generally those that consider these two efforts as separate 'beasts' and frankly believe that showing up highly in both channels is a good thing...as long as the return justifies the spend.

These clients are happy to spend as much as possible with with their search engine marketing company and do not usually have a set marketing budget - just strict ROI objectives. As long as each channel is performing within acceptable ranges, they are happy to reap the benefits. Generally, they treat the two disciplines as unique channels and monitor the results independently.

Choosing the Right Model

Which approach is right? It depends (you weren't expecting a definitive answer, right?). The decision between SEO efforts vs. PPC advertising depends on means, goals, budget, comfort level, corporate restrictions, and many other elements. Keep in mind that these are only five possible models that we often encounter. Many clients do not fit neatly into any of these scenarios. Some clients may start out with one option and evolve into another. Some switch back and forth depending on their own ever-changing situation. The most important thing is to be aware of your options and pursue a path that fits your current goals.

© 2010 Medium Blue

SEO 101 - Part 7: Everything You Need to Know About Site Architecture and Internal Linking

by Stoney deGeyter

The following series is pulled from a presentation I gave to a group of beauty bloggers hosted by L'Oreal in New York. Most of the presentation is geared toward how to make a blog more search engine and user-friendly, however I will expand many of the concepts here to include tips and strategies for sites selling products or services across all industries.



Common Architectural Problems

Common Architectural Problems

In order to move your site up in the search engine rankings you have to get your optimized content to the search engines in the most streamlined way possible. There are some common problems that often stand in the way of that. These problems may not keep the search engines from finding and indexing and even ranking your content, however they can greatly effect the performance of that content in terms of how well it ranks in the search results.

Too many URL parameters

The web is littered with long complicated URLs such as this:

site.com/webapp/wcs/stores/servlet/ProductDisplay?storeId=10051&langId=-1&catalogId=10053&productId=100615137&N=10000003+90401+528374

Aside from changing the actual domain name, the URL above is a real one. Look at it closely, everything after "ProductDisplay?" are the various parameters that tell the browser what content to pull up.

Each "=" in the URL represent a different parameter. Each parameter represents a slight variation of the content. Every variation represents a potentially different page that can be indexed by the search engines.

The search engines want to index valuable content, but URLs such as this can often send engines away. They don't want to be caught into endless loops of variation. While the search engines certainly have no problem indexing dynamic content, once you get more than three parameters your risking losing the search engines all together. The engines tend to shy away from sites with duplicate content or endless loops created by many parameter possibilities. Your best bet is to keep the parameters down to a minimum.

Inaccessible content

Great content is often inaccessible to the search engines either because it's hidden behind search options or buried deep within the site. Setting up a proper navigation and clickable link search structure is essential for any site, but even more important for large sites with hundreds of pages or products.

Some pages have to be buried, there just isn't any other way to go about it. But they don't have to be so deep that they can't be found without a GPS tracking device. It's all a matter of laying out your site's architecture so all pages have a proper place and that the most beneficial content is the easiest to find.

Session IDs

Session IDs create duplicate content by the hundreds, if not thousands. Every visitor to a site is given a session IDs which is appended to the end of each URL visited. Multiply your visitors by thousands and you now have thousands of new URLs all pointing to the same content.

There are some workarounds when using session IDs for tracking, however there are better solutions altogether that you should look into.

Code Bloat

Avoid building navigation links using Flash or JavaScript. Depending on how these are implemented they can often be problematic to the search engines. Pages which are only linked to via these methods can often be outside of the search engines spidering reach and therefore not included in the index.

Directory Structure

Directory Structure

There are three basic directory structures you can have, flat, deep or somewhere in between.

A flat directory structure puts all of your site pages on the same directory level. Each page is essentially one click away from the home page and no page is given any type of prominence.

A deep directory structure is the near opposite. Only a few pages are accessible from the home page, then a few more are accessible from those, a few more from those and so on. This puts some pages many clicks away from the home page unnecessarily.

You want to be somewhere in between. You want a directory structure that makes sense. Pages should be grouped together in broad level categories and only sub-categorized as makes sense from the navigation standpoint. You can go a bit deeper with your URLs but again you don't want half a dozen directories when a few will do just fine.

Internal Linking

Internal Linking

You want to do a good share of internal linking within your site. Not just the navigation, mind you but link from within your content areas and product pages. Good internal linking helps your visitors navigate from page to page and find other areas and products that interest them. This improves visitor satisfaction, leads to more sales and helps improve search engine rankings.

Use whatever opportunities you have to give your visitors opportunities to find these other sections of the site. If you talk about a product or service, link to it. If you have a related bit of information or another similar or companion product, link to it. Using keywords in these links gives the search engines more keyword juice for determining how pages should be ranked.

Site Maps

Site Maps

Site maps provide a great way to allow both your visitors and the search engines to find their way to your content with as few clicks as possible. Your site map should always be no more than one click away, no matter what page the visitor is on. This way, if they get lost in the site or have trouble finding what they want, a quick click to the site map gets them a list of every page or piece of content you offer.

Generally you want your site map to be fewer than 100 links. Larger sites may need a site map that links to other site maps in order to keep all your products and pages accessible as easily as possible. The site map should be the only page on your site that links to every page, unless your site is under 20 or so pages.

sIFR default CSS hides content from at least one screen reader

Just a heads-up to anyone using sIFR to render text: the default CSS that comes with sIFR hides the replaced text from the VoiceOver screen reader. I don’t know if any others are affected – VoiceOver is the only screen reader I have been able to verify this problem in.

The culprit is the following rule:

  1. .sIFR-alternate {
  2. position:absolute;
  3. left:0;
  4. top:0;
  5. width:0;
  6. height:0;
  7. display:block;
  8. overflow:hidden;
  9. }

VoiceOver (or WebKit, not sure) figures that anything inside an element with those properties should not be displayed or spoken, so the end effect is pretty much the same as using display:none – the user won’t know that the text is there.

This is obviously a major issue for anyone using VoiceOver. Fortunately the following CSS can be used to hide the replaced text instead:

  1. .sIFR-alternate {
  2. position:absolute;
  3. left:-9999px;
  4. }

After this change, all screen readers I have been able to test with read the replaced text. So, if you use sIFR on any of your sites, please consider updating the CSS to avoid inadvertently causing problems for VoiceOver users.

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