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Most people are completely oblivious as to what SOPA is. We hope that a tech blackout DOES occur so you can whine and call and complain that your cat photos aren’t viewable on the Internet. The Young Turks, no affiliation (yet), explain it above pretty well, but we’ve added some additional information below. We’ve given several examples of who is supporting it in past blogs and highly encourage you to go take a look before you logon to the Internet one day and have a stroke because you can’t look at cat photos on Facebook.

More info about it states on this pastebin:

Stop Online Piracy Act(SOPA) is a bill that would create America’s first Internet censorship system. In a nutshell, its similar like the censorship in China, Iran, etc. For more info look at http://www.americancensorship.org.

Time Magazine’s Graeme McMillan wrote this about it:

SOPA: What if Google, Facebook and Twitter Went Offline in Protest?

Can you imagine a world without Google or Facebook? If plans to protest the potential passing of the Stop Online Piracy Act (SOPA) come to fruition, you won’t need to; those sites, along with many other well-known online destinations, will go temporarily offline as a taste of what we could expect from a post-SOPA Internet.

Companies including Google, Facebook, Twitter, PayPal, Yahoo! and Wikipedia are said to be discussing a coordinated blackout of services to demonstrate the potential effect SOPA would have on the Internet, something already being called a “nuclear option” of protesting. The rumors surrounding the potential blackout were only strengthened by Markham Erickson, executive director of trade association NetCoalition, who told FoxNews that “a number of companies have had discussions about [blacking out services]” last week.

According to Erickson, the companies are well aware of how serious an act such a blackout would be:

This type of thing doesn’t happen because companies typically don’t want to put their users in that position. The difference is that these bills so fundamentally change the way the Internet works. People need to understand the effect this special-interest legislation will have on those who use the Internet.

The idea of an Internet blackout should seem familiar to anyone who’s been paying attention to the debate so far. In addition to a blackout already carried out by Mozilla, hacking group Anonymous proposed the same thing a couple of weeks ago, suggesting that sites replace their front pages with a statement protesting SOPA. That suggestion itself came a week after Jimmy Wales had asked Wikipedia users about the possibility of blacking out that site in protest of the bill.

As a way of drawing attention to the topic, it’s something that will definitely work. Just Google alone going dark would cause havoc online, but the idea of it happening at the same time as Facebook, Twitter et al. follow suit seems almost unimaginable.

The question then becomes how to translate the inevitable confusion and outrage from those who don’t know what SOPA is into activism. The key, I assume, lies in the execution of the blackout: Will the sites that voluntarily go down be entirely unavailable or will they follow the Anonymous-proposed model of replacing the front page with a statement explaining what is going on, why and how users can best become involved in the discussion? If the sites do go entirely dark, is the hope that the resulting outrage will be enough to fuel news stories about the reason behind the decision? And that users will not transfer their frustration to the sites themselves, as opposed to the bill they’re protesting?

The fact that Facebook and Twitter are both said to be considering taking part in the blackout is simultaneously heartening and worrying. The former because, well, they’re standing up for what they collectively believe in — and that’s a good thing. But the latter because the lack of availability for social media on the proposed blackout day feels like it’s giving up the best chance to harness the frustration and energy people will feel about the temporary loss of the Internet as they know it, and a great possibility to focus and direct that energy into productive activism against SOPA. Then again, it may take losing Facebook and Twitter to really drive home how dramatically SOPA could affect the Internet.

All of this may come to nothing, of course. The companies may decide not to black out their sites and find other ways to protest SOPA. That could be for the best; collectively closing down the most trafficked sites on the Internet to prove a point will certainly garner a lot of attention, but the effects it’ll have beyond that (and the reactions it’ll cause as a result) are difficult to predict and could easily end up causing a backlash against the sites responsible at a time when they least want it. But still … just try to imagine an Internet without Google, Facebook or Yahoo. Even for a day. Almost makes you want it to happen, just to make people realize how reliant we are on the Internet as we know it now, doesn’t it?

Some content originally reported at:

http://techland.time.com/2012/01/05/sopa-what-if-google-facebook-and-twitter-went-offline-in-protest/

http://act.ly/5cz

Might as well preface this with: A) It’s technical, B) It’s personal, and C) We gave them ample opportunity to make this problem right before we had to take the issue into our own hands. And in light of recent SOPA problems with GoDaddy, we hope this testimonial is even more of a reason that you don’t use their service. Speaking of, their real CEO, Warren Adelman, put out a statement about SOPA stating that because the Senate couldn’t come to a consensus that GoDaddy was no longer supporting SOPA. Read that again if you need to figure out why we’re astonished or read the whole article about SOPA and GoDaddy sucking. Now, on to the show!

We affiliated ourselves with GoDaddy, a.k.a. GoDaddy.com or Go Daddy, Inc., as an ICANN domain provider back in 2006 before we went public and as a reseller in 2008 to offer competitive pricing and an alternative storefront when we did begin offering public services. As a reseller, they take one of their other companies, Starfield Technologies as well as Wild West Domains (remember this name, it’s key to what went wrong) and have your WHOIS/Registration information pass through them. Since then, we’ve obviously learned that there are just as viable alternatives to domain acquisition and purchases than dealing with GoDaddy, often for pennies more or less. And our network continues to grow.

Looking for a way to keep costs the same or lower and provide the same if not better service, we looked at integrating what was called GoDaddy’s AnyCast DNS now called ‘Premium DNS’. We suspect that they stopped calling it ‘AnyCast DNS’ because you can’t serve DNS from one datacenter and honestly call it AnyCast… sort of a technical oxymoron. This was to be used as an extension of our services and as an alternative to running solely our own network of DNS servers. We didn’t jump in with both feet, but we were deep enough to start losing air before it was too late.

We called and spoke to a sales representative about their services a long time ago, long before our trust was broken and our issue ever occurred. At the time, we declined moving forward with their DNS service because there was no way to CNAME or create a hostname for the servers that matched a domain name of our own as we said a moment ago. When GoDaddy added the ‘vanity name servers’ bit to the DNS service, we were more interested. We called back several months later and spoke to a sales representative that we had make sure with her supervisor her statement was accurate and ordered the Premium DNS service because we were able to not hand out a string like a CDN does. At the time, we had been hosting our own servers and wanted at least one extension off of that for even more redundancy. Since we already had our .com at GoDaddy at the time with the core hostnames coming from GoDaddy, it was easy to say yes to testing out something for like $2.99 a month since we were paying much more than that per DNS server.

Before I get too far into this, a very important part of hosting relies on DNS. DNS to the layman is a server or network system which broadcasts the IP address or location of a server by converting the name of a top-level domain like turkreno.com into an IP address. DNS serves out usually every request that goes through a network and it also plays a very large part in the latency, or speed, in which content is found. There are times when a network is undiscoverable or slow just because of routing issues with backbone service providers. Those providers in the United States, such as AT&T, Global Crossing, Layer3 and others actually run the flow of the Internet and usually own the fiber optic cable on which it runs. So, when a DNS server does a query, the response or reply may tell your traffic to go to Washington first, because that’s where the first router is between you and the domain that resolved and the server you’re asking for, then further “hops” to other locations until your request reaches its destination. Having multiple servers, or an AnyCast-type network, that are within multiple datacenters around the world where those backbones are routed through provides what’s known as a Point-of-Presence (POP) and will decrease latency since the answer is locally cached to that router. In a worst cast scenario, the traffic where a network client requests a site that isn’t cached by the ISP, which is the usual case, the router may have to search or query the router ahead of it to search for a resolving DNS server, thus creating latency. Speed is of the essence and maybe that explains why this improvement is important for any network.

Digressing back to what happened is most likely easier if we just put it into a handy mind map and bullet out the entire issue here for those who don’t want to view a huge PDF. For months this issue was up on the whiteboard in the office and it took precisely that long to fix all of the screwed up issues that happened. We ended up making a mind map chart of what went wrong and we’ll go from there.

GoDaddy Network Failure Mind Map

PDF of the Mind Map — MP3 of the Voicemail

• GoDaddy Network Failure
• Cause/Reasoning
  • > TurkReno.biz hijacked to place to DNS records outside of our control by GoDaddy D/B/A Wild West Domains. Explained in further depth within “Effects”.
    • >> Premium DNS with AnyCast Network selected to improve upon POP in RackSpace ORD1 and DFW
    • >> Inquired about “AnyCast DNS” when plan was released and declined to move forward for fear of the effects that happened.
    • >> Told by sales associate that we could use “vanity name servers” in lieu of hosting our own recursive name servers.
      • >>> This sounded great. It’s much easier to tell a client, even if they’re technically minded, a human friendly and readable address.
    • >> Save money for same DNS purpose without self hosting part of the network. Expansion.
    • >Effects
      • >>> Apathetic responses from GoDaddy
        • >>>> Call from the Office of the President
          • >>>>> Spoke to “Jordan”
            • >>>>>> ”Main concern was getting feedback on how to prevent this in the future” – Actual Results:
              • >>>>>>> Apathetic
              • >>>>>>> Totally on GoDaddy’s Team
              • >>>>>>> Lacking in Technical Expertise, or at least playing extremely dumb.
            • >>>>>> No actual conclusion met. Essentially a feedback loop.
            • >>>>>> Refunded for AnyCast DNS service, but refused to compensate for any outage or brand damage we experienced.
        • >>>> Calls from Manager stating 4 days after the fact that this was due to “Vanity NS’s” not usable with ANY Domains outside my account, even ones within GoDaddy/DPR/WWD
          • >>>>> Recorded message to be put on CDN
            • >>>>>> Voicemail from GoDaddy – Epic admission of what we originally should have been told 5 days before.
            • >>>>>> Phone call from “Jeremy” stating exactly WHY this went wrong. GoDaddy states that you are not allowed to use vanity name servers with domains outside of
          • >>>>> Lack of information on purchase, would have left alone had known this information.
            • >>>>>> To this day, GoDaddy still has not corrected their website to prevent other users from this pitfall.
        • >>>> E-mails from Call Supervisors stating that they would not rest until this was made right.
          • >>>>> Never followed up to me directly after Presidents office called.
      • >>> Call to Registries
        • >>>> Placed call to NeuStar (.biz)
          • >>>>> Told to discuss this matter with Verisign since all domains affected were .com / .net, opened ticket #00406445
        • >>>> Placed call to Verisign (.com/.net)
          • >>>>> Opened ticket #6271
            • >>>>>> Verisign verified that a Wild West Domains employee modified the TLD causing the outage. Exact time of modification given by Verisign was 10:56:36 GMT.
            • >>>>>> Also recalled while on the phone with GoDaddy. GoDaddy support was extremely apprehensive about being on the phone and pretended as if what they were hearing didn’t happen.
      • >>> Distrust of clients
        • >>>> Letters from Client of Clients seeing once sites began re-resolving the message on our end stating to contact the webmaster.
          • >>>>> Clients e-mailing complaint letters
          • >>>>> Clients of Clients e-mailing stating that their travel plans had been ruined.
          • >>>>> Clients stating no traffic, business hurt
      • >>> Inability to correct problem without GoDaddy intervention
        • >>>> Shutdown of 39 Domains for 6 days
          • >>>>> Isolated to our account – per phone call and obvious reasons.
        • >>>> Several tickets opened without our ability to see any of the entry before the ticket was submitted. Basically the equivalent of a person summarizing everything you said on a call into one sentence and submitting it for you on the general contact form of the main website.
        • >>>> Interestingly never shown any of the tickets until after a technician responded to them, no way to reply to them either once responded other than rehashing the entire issue.
        • >>>> Investigative measure taken to identify scope:
          • >>>>> Used kloth.net and robtex.com as an external source to verify local terminal commands.
          • >>>>> Brought GoDaddy on the phone and conferenced in Verisign to have a verbal confirmation recorded by Go Daddy Corporate that WWD/GDI took our traffic offline.
          • >>>>> Purchased full listing of affected domains from domaintools.com to use as a reliable and neutral 3rd-party verifier to event.
            • >>>>>> 39 total domains verified affected by the change.
          • >>>>> Local terminal commands verified events.
            • >>>>>> Primary *nix command: dig turkreno.biz +trace
            • >>>>>> Discovered pleasedropthishost26787.turkreno.biz and pleasedropthishost26788.turkreno.biz – Totally unauthorized.
      • >>> Requests for Reparation
        • >>>> Invoice to GoDaddy
          • >>>>> GoDaddy Cites legal agreements (ToS) on site and says they will not pay any invoice.
        • >>>> No Reparations can be made at this time based on the notes found. Upon further review, subject to change.
      • >>> Removal/Termination of GoDaddy Security Scan from the primary website – Found to be worthless anyway.
      • >>> Deleted TurkReno.biz to attempt to clear GoDaddy NS Records
        • >>>> TurkReno.biz never returned or offered to be returned by GoDaddy. Deleting the domain did not make an immediate difference nor any measurable difference at all that would have happened on other odds.
          • >>>>> TurkReno.biz repurchased on a different ICANN registrar after the domain totally expired out of the Neustar registry as an available domain.
  • >Aftershock
    • >> Anti-GoDaddy Marketing Campaign with Twitter: #ShermanMarchesAgain Launched – (Thanks Tom)
    • >> Boycotting of GoDaddyBowl.com and all things related to the form GMAC Bowl in Mobile, AL.
    • >> Twitter, Facebook, Reddit, StumbleUpon and Digg following made aware of dissatisfaction.
    • >> Recourse against TurkReno Incorporated.

We spent hours on this with them. Hours we want back from our lives. Maybe we can save you some time. Switch hosting to us, we’re not on GoDaddy’s crappy 4GH Network or whatever they want to call it. Or maybe you want to contact the Office of the President for GoDaddy. No problem, here’s all of their contact info:

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 408-505-8828

CEO: Warren Adelman

Alt. Numbers to GoDaddy Corporate Offices: 408-505-8800

So, when you think of DNS hopefully GoDaddy won’t be the first that comes to mind. We’ve got an awesome platform setup to accommodate multiple types of needs, including those of web masters using Linux or WHM/cPanel. Contact us if you’re interested. It’s private for the time being, but will be live soon.

Don’t trust GoDaddy with your DNS, their SysAdmins know NOTHING of how to complete a ticket and they COULD be stealing your traffic, or worse, blocking it because their tech support knows NOTHING.

This Act, when read in further detail, not only pressures Internet Service Providers like TurkReno to make rather extraneous measures to filter content and national providers of ICANN services to block a domain that they blacklist from search engine results and beyond. If they passes it to the US Senate then you can expect more than one derivative of its kind following SOPA. You see, it’s failed before. And, like a bad cold, this is another variant. Here’s the best summary from Wikipedia that shows what it was and how it’s moving:

The PROTECT IP Act is a re-write of the Combating Online Infringement and Counterfeits Act (COICA), which failed to pass in 2010. A similar House version of the bill, the Stop Online Piracy Act (SOPA) was introduced on October 26, 2011.

What’s disgusting about this is that GoDaddy, one of the largest ICANN domain registrars was, and under speculation still is, supporting the writing of this Act. They crafted it themselves. And then they release a press release today stating they would not further support SOPA, but we don’t trust it and neither should you. If they knew what they were getting themselves into, then it’s clear that their Executives are bluffing their way into keeping business. What really matters here is that they see the big picture. GoDaddy isn’t the only registrar.

Caption 1: Wow. This is GoDaddy Overselling Hosting.

And, with as much content as GoDaddy hosts, and over-sells (see Caption 1), they’d shut down 5,000 to 6,000, yes – THOUSAND, customers at a time per ONE (1) SOPA takedown order.

And here’s what they had to say:

GoDaddy No Longer Supports SOPA

Looks to Internet Community & Fellow Tech Leaders to Develop Legislation We All Support

SCOTTSDALE, Ariz. (Dec. 23, 2011) – Go Daddy is no longer supporting SOPA, the “Stop Online Piracy Act” currently working its way through U.S. Congress.

“Fighting online piracy is of the utmost importance, which is why Go Daddy has been working to help craft revisions to this legislation – but we can clearly do better,” Warren Adelman, Go Daddy’s newly appointed CEO, said. “It’s very important that all Internet stakeholders work together on this. Getting it right is worth the wait. Go Daddy will support it when and if the Internet community supports it.”

Go Daddy and its General Counsel, Christine Jones, have worked with federal lawmakers for months to help craft revisions to legislation first introduced some three years ago. Jones has fought to express the concerns of the entire Internet community and to improve the bill by proposing changes to key defined terms, limitations on DNS filtering to ensure the integrity of the Internet, more significant consequences for frivolous claims, and specific provisions to protect free speech.

“As a company that is all about innovation, with our own technology and in support of our customers, Go Daddy is rooted in the idea of First Amendment Rights and believes 100 percent that the Internet is a key engine for our new economy,” said Adelman.

In changing its position, Go Daddy remains steadfast in its promise to support security and stability of the Internet. In an effort to eliminate any confusion about its reversal on SOPA though, Jones has removed blog postings that had outlined areas of the bill Go Daddy did support.

“Go Daddy has always fought to preserve the intellectual property rights of third parties, and will continue to do so in the future,” Jones said.

Found at: http://www.godaddy.com/newscenter/release-view.aspx?news_item_id=378

Notice how they say "they" spoke. Who is "they"? Also, they avoid commenting on SOPA.

Here’s the great crux in this Press Release: SOPA has not been introduced to the US Senate. And it’s a reaction, not something they’ve done after hearing the SOPA proceedings. As celebrities threatened to leave GoDaddy, they pushed this out to stop the bail out. It’s a House of Representatives Bill. As stated on the US House of Representatives Website under “How Are Laws Made?” this answer can be found (We’re at the In Committee phase):

Laws begin as ideas. First, a representative sponsors a bill. The bill is then assigned to a committee for study. If released by the committee, the bill is put on a calendar to be voted on, debated or amended. If the bill passes by simple majority (218 of 435), the bill moves to the Senate. In the Senate, the bill is assigned to another committee and, if released, debated and voted on. Again, a simple majority (51 of 100) passes the bill. Finally, a conference committee made of House and Senate members works out any differences between the House and Senate versions of the bill. The resulting bill returns to the House and Senate for final approval. The Government Printing Office prints the revised bill in a process called enrolling. The President has 10 days to sign or veto the enrolled bill.

Anyone with half a brain can see this is just a PR stunt on GoDaddy’s behalf. Maybe even the protection of the recent additional DNSSEC properties which don’t totally jive with their product offerings. And admittedly DNSSEC doesn’t really jive with SOPA either, but it’s their main point of pressure to go after when attempting to take down a domain aside from seizing the name registration itself.

And the kicker to both Go Daddy and the rest of the world? DNSSEC is all controlled by IANA, Verisign, the gTLD (Generic Top-Level Domain) registrar for ALL .com and .net domains, acknowledging these Zone directives. ICANN and the U. S. Department of Commerce. Don’t believe me? http://www.root-dnssec.org.

Either way, this is part one of a few more that will outline why GoDaddy is failing as a company and why we believe that it’s not in your best interests to continue to do business with them.

Update 1/5/2012: GoDaddy, in all of it’s uncanny glory, has released a statement from CEO Warren Adleman. They don’t support SOPA because the representatives could not reach a consensus. I like one of the comments that state that “transparency should be a two-way street and not a one-way mirror”. Here’s the statement:

Go Daddy opposes SOPA because the legislation has not fulfilled its basic requirement to build a consensus among stake-holders in the technology and Internet communities. Our company regrets the loss of any of our customers, who remain our highest priority, and we hope to repair those relationships and win back their business over time.

Still don’t trust them. Part two coming soon.

2011 was a year full of surprises, failures, catastrophes, losses and laughter. We first covered 2011 with Alabama Moon, a movie based on a book by Watt Key about Moon Blake. Supposedly this film took place in Alabama, but it was filmed in Canada and Louisiana. Fail. Read More about Alabama Moon.

In March an Earthquake and Tsunami struck Japan causing manufacturing and supply outages from mega-corporations like Sony and Canon. It took almost the rest of the year just to get some of the companies back on their feet again while others just shifted jobs to other parts of the world. Read More about the Earthquake and Tsunami.

Later in March, the White House called for a “New” copyright crackdown law citing that they wanted the US Congress to fix “deficiencies that could hinder enforcement” of intellectual property laws. Netflix and Hulu later gained an unprecedented momentum (thus filtering out pirate traffic vs. legitimate traffic) and later in the year SOPA took center stage where the Internet went into a rage. Read More about the Call for Copyright Crackdown.

In Late April, the Sony PlayStation Network outage occurred near simultaneously to the Amazon EC2 outage. Foursquare, Quora, Amazon, Sony, Apple, Reddit, Hootsuite, Wattpad – all went down. The only group to naturally take credit was “Anonymous” for the lawsuit Sony rightfully brought against George Hotz aka GeoHot for purportedly jailbreaking the PS3. Read More about the Sony PSN Outage Timeline.

In mid-May, the US State Department drew attention to the effect Social Media was having on the Internet landscape stating that it had become a “must-have communication tool. The Wall Street Journal put out a graph that indicated that while only a fraction of millions of people had visited websites like Coca-cola and Starbucks, almost 10 to 15 times that had visited their Facebook pages. We outline the Social Media aspect and as the question “Is It Time to Shut Down Your Website” in this retrospective.

On October 5th, 2011, Apple co-founder, CEO and American icon Steve Jobs passed away. Noted with the creation of innovations such as the iPod and iPhone, millions remembered Steve Jobs by e-mailing Apple how he changed their lives. To this day, that memorial can be seen here: http://www.apple.com/stevejobs/. We reposted his Stanford Commencement Address that still inspires many in our blog “Remembering Steve Jobs“.

In mid-October, we announced the upcoming 3rd Annual South Alabama Film Festival which took place in Downtown Mobile November 4th through the 6th bringing commerce and Independent entertainment to the area. Movies such as Wrestling For Jesus, Missing Pieces, Prairie Love, Man of Deeds and The Reconstruction of Asa Carter were featured. Read More about the South Alabama Film Festival.

Later in October, we reposted an article by Tomer Tagrin citing Steve Jobs at the Apple World Wide Developers Conference in 1997 in which he stated “Focusing is about saying ‘No’”. The video of the original conference as well as the article by Tomer can be read here.

The iPhone 4s and iOS 5 launched in late October. As subscribers of Google Voice, we posted some handy instructions for those who wanted to manually swap over their line to a new device. Read More about Activating Google Voicemail on the AT&T iPhone 4s.

On Halloween, we got word that Google had chosen Mobile, Alabama to launch their Mobilize Mobile campaign. At first, we didn’t believe it because of the source announcing it. But it did later happen. Read More about the Rumor of Google Coming to Mobile Alabama.

Also on Halloween, we resounded our own feelings about the banking industry, specifically Regions Bank, charging from $3.00 to $7.50 for debit card usage. We also got pretty ticked off when a “friend” didn’t repay a loan and illustrate just how much Regions can doublespeak when they want to. Read More about Banking: The Importance of Not Bearing False Expectations.

November 1st, 2011 brought some joy to PS3 MMO players around the world when Sony Online Entertainment made DC Universe Online Free-To-Play. Read More about DC Universe going FTP here.

Exciting for us, and maybe not for you, but we had Hibachi On The Go open up in Daphne, Alabama opened in November. Pretty good Japanese food and at a more affordable price than a sit-down sushi restaurant. Read More about Hibachi on the Go. Love the seaweed salad.

Also in the beginning of November, after leaving the area Checkers, also known as Rally’s in other parts of the country, reopened at it’s founding location in Downtown Mobile. The first 100 people got free Checkers fries for a year. Read More about the free fry giveaway.

Amidst the earlier speculation, Google actually DID come to Mobile, Alabama. We got a chance to meet Jason Spero, @speroman on Twitter, Director of Google’s Mobile Division in the Americas, see a few of our competitors, and learn more about the Mobilize initiative. We posted an online schedule of events and a link to the Mobilize website here.

Late November, we posted an important blog about the lessons we’ve learned on Twitter. Namely we wanted to emphasize to engage your followers and those you find interesting. It’s a good read and we hope you find it helpful. Read more about Twitter Best Practices Learned With Hard Knocks.

Client Brad Sundberg, who’s list of achievements are longer than this post, of BSUN Media Systems posted a very helpful guide to the Do’s and Don’ts of Black Friday Shopping. It’s still good for next year so take a look.

At the beginning of December, the long awaited Final Fantasy VI, also known as the SNES version of Final Fantasy III, launched on the PlayStation Network. Listed on multiple blogs, websites and magazines, this game has won top 10 and above in accolades for Must-Have RPGs. Read More about Final Fantasy VI.

The Thomas Hospital Foundation on December 9th announced that artwork by Elizabeth Goree was available to support the foundation during the holiday season. They also shared information on a Family Fun Project that anyone can do. Read more about the Thomas Hospital Foundation Christmas Greeting Program.

GoDaddy Sucks. And this is just Part 1. We illustrate what SOPA is, why GoDaddy was supporting it (we still think they are), and how it’s a major crux to the Internet. PR stunt by GoDaddy? Totally. Read More about GoDaddy Sucks and Here is Why – Part 1 – The SOPA Truth.

Just before Christmas, we shared a rather interesting and concerning video about how Siri, the newest feature of the iPhone 4s, could kill people. It wasn’t true, of course, but technology may concern people like this in the future. Consider yourself warned and Read More about When Apple’s Siri Kills People.

And in the continued SOPA controversy, Anonymous decides to declare war on the Sony PlayStation Network – again. Yawn. These kids are annoying, but if you want to Read More about Anonymous Declaring War on Sony for SOPA Support, be our guest.

Ending the news in December, barring nothing important happens between now and midnight, The day after Anonymous declares war on Sony more companies including Sony Electronics, Nintendo and Electronics Arts drop their support for SOPA. We also outline our stance on SOPA. Read More about Who Dropped SOPA.

From everyone at TurkReno Incorporated, Have a Happy New Year and a Prosperous 2012!

In the article, BI outlines that according to this list the companies could no longer be found. They state this about SOPA:

SOPA, along with the PROTECT IP act in the Senate, give content-producing companies the right to order a take down for a website that they believe is infringing on a copyright. If you even host links to content that infringes on a copyright, you have to take it down.

Our stance on SOPA is quite simple: In its current form, we do not support it. We believe that linking to pirated content is supporting piracy, ergo the mindset the Representatives have is a worthwhile one. It’s surprising that it’s taken this long since the DMCA – which is a US-based law and really only enforceable within the United States only – for those who pass legislature to catch on. And by catching on, we mean to the actual methods like linking that piracy continues to prevail using. As of right now, Safe Harbor is granted to those who simply link to a file sharing website like MediaFire or MegaUpload since it’s passing the infringing Intellectual Property on to the place where the files actually are. In all fairness this is simply skirting around what is right and wrong, evading a DMCA takedown notice to the infringing party and more cat-and-mouse games.

Honestly, we’re glad to see that the list has dwindled down. It’s now down to makeup companies, music and book publishers and a few Federal agencies to push this through. As more awareness is being brought to the table, and as corporations and private entities continue to read more than the title of the Bill and do some research, it seems that they’re also realizing just how harmful doing something like blocking someone at the DNS level can be. No one company, government or organization should have total power over the .com and .net registry. And no one company, government or organization should have the ability to censor free speech – the very thing this bill states that it will not do on line #1.

“Unlimited power is apt to corrupt the minds of those who possess it.” - William Pitt, Earl of Chatham and British Prime Minister, 1766 to 1778. 

Spotted from: Business Insider

Generally, we keep the blogs and all non-advertising on the PC side, not straying to step on toes or offend anyone even in the slightest way – except when we feel like we’ve been slighted. A topic we’re all familiar with is the expectation of service when the service is stated to be provided. You order something at a restaurant, an appetizer for example, you then have a reasonable expectation that the food will be there both before the entrees arrive and that the appetizer will be what you ordered. You purchase a subscription to a newspaper to be delivered, you then have a reasonable expectation that the paperboy will deliver it the mornings it should arrive. You go to the bank with a problem and they state point-blank they will fix an issue the next business day, you then have a reasonable expectation that the next business day wasn’t in fine print somewhere to actually imply two weeks and one business day before your problem is solved. Undeniably, service is key when reasonable expectations have been created by an exchange or request between consumer and client.

I’d like to share a recent experience that I feel like most people would have either left the company they chose to do business with, escalated the claim to the next level or manager or safeguarded themselves from potential harm by outright saying, “No”. I got a call on TurkReno’s Anniversary from an employee of a client was going through some hard times. I prefer not to see anyone, client or friend, suffer when there’s an event that could change their environment. Nevertheless, I loan this client some money and I do so by cashier’s check. I make a logical mistake in doing so, not by loaning money, but by not realizing that a cashier’s check would accomplish less than what I had anticipated it would. You see, I was under the presumption that using a cashier’s check would allow me to see who endorsed the instrument once it had been cashed – much like a check would be added as a digital image on most modern bank accounts. For example, I decide to pay rent. I can see the check and who endorsed or stamped the check, and if anyone were to have signed below the original endorsement, passing the check along to another party. I later found out that seeing the endorsement was not possible and defeated the original purpose of a cashier’s check altogether. A personal or corporate check would have been just as effective in creating a “paper trail” and I could have copied it and had the signature notarized on it as well if I was to go to that extreme.

I have to decide due to an unforeseen injury to a pet that the pet must go to the veterinary clinic. I told the client that I was sorry, that I couldn’t move forward with the loan and that I had events happen that demanded my fiduciary responsibilities. I had not heard from the client, so I contact Regions Bank with the information that they needed to find out if the check had been cashed. They told me on multiple occasions before I returned to the branch to invalidate the check that they could tell the status of the check and if it had been cashed. I spoke to a total of seven employees of Regions Bank, from the Branch “Team Lead”, to the original person who opened my account, to several different representatives for 1-800-REGIONS. Each of them assured me that the check had yet to be cashed because the network they were checking, the “teller network”, was able to track the status of a check, especially if was a check issued by the bank and if had been cashed at a Regions Bank. I sign a document that invalidates the check and the representative reassures me that I’ll have the money back in my account on the following business day because time after time the Regions Bank representatives check and show the check as continuing to be an “outstanding” item (not yet cashed). This was the second wrong presumption: It’s safe to trust the bank at face value…or trust the bank at all.

A weekend passes. It’s the next business day. I’ve yet to hear from the representative at Regions as to what’s happening, so I decide that I should stop by since I was given the expectation that the next business day the funds would be placed back into my account. Yet again, I was also under the expectation that because the cashier’s check had been stopped and, more importantly, was told that the check was still “outstanding” that I would surely be taken care of. I arrive to find that the same Regions Bank representative that assisted me in stopping the check had yet to do her procedure for the day. All she could me tell was that the stop payment on the check was still there and our money was going to be deposited soon. I explained to her that as a business owner that she created an expectation of service to both call me and rectify this issue by today. Immediately there was action that they took on their side. She called around, found out that the check had in fact been cashed and that it had been done on that Friday hours before I even arrived at the bank. Doublespeak.

Bottom line, the whole illusion of the “teller network” was a false one. It wasted our time and really, really got us mad. The fees that banks have imposed lately have lots of other people mad, too. But there’s hope in sight. Regions Bank announced that Tuesday it will refund all fees charged for Debit card usage as did Wells-Fargo and Suntrust banks. But, is that small amount of money enough for you to not switch to a credit union? You decide.

At approximately 9PM CST on February 28th, 2010, users began dropping off of the PSN.  They found themselves locked out of their systems, including those who had not connected and only updated via PS3 games as a mandatory firmware update, with their system clocks rolled back to December 31st, 1999.  Those who had connected to the Internet and updated also found themselves in more trouble than that.  Sony confirms that save data, game data and DLC and DRM Content may become corrupt if you even turn on your PS3.  That’s right: Sony has advised people to not even turn on their PS3. According to CNN, Sony reported last month a total of 40 million gamers who had connected to the PSN but were not sure how many of those were plagued with this problem.

We have read around the web that players trophies have disappeared altogether – however this may not be the case.  After we logged into http://us.playstation.com/, we found that only what we had done within the last two weeks, (last trophy reported was February 15th, 2010) was not present with a convenient fine print of…

Note: The above information is dependent on the proper functioning of the PlayStation®Network. Information is not updated in real time.

That means all of our Heavy Rain and White Knight Chronicles trophies are gone…or maybe not.  We don’t know yet because of their fine print.  However, we can confirm that users who did hear about this problem last night and unplugged their systems from the Internet were still affected since it was the firmware that caused the problem – not the connectivity to the Internet.  One user reported to us that they had never connected their PS3 to the Internet and just played Fallout 3 and their system still worked just fine.

No word from Sony yet.  Some users have reported removing the system battery will correct this problem, however this will most likely void your warranty.  We’ll update this post further when our staff has a chance to add few more comments.

In the mean time, tell us what you think Sony should do to fix this problem.  Just push a firmware update (which we’re hearing might not even work), give us free credit to the PlayStation Store (or perhaps remove the DRM so this doesn’t happen again and we can play Single Player Games) or start shipping out PS3 Slims to everyone. We look forward to your thoughts and comments!

Not only that, we’ve turned on GZIP Compression in Apache using mod_gzip and mod_deflate, tuned Apache, PHP and MySQL, enabled all other sorts of goodies for security and speed, turned on all types of Caching, checked our headers and then did the entire process all over again when we migrated servers.  We just can’t seem to get past the 95-98.6% range on Website Grader.  The one good thing of all of this is that our Alexa ranking is improving dramatically and we’re still #1 in our area for what we do.

HubSpot has said many times over that they are not selling SEO “snake oil”…but if you sign up for their 7 day free trial, you’ll find a hefty $9000.00 price-point PER YEAR with a $500.00 setup fee if you want to continue.  Surely they know who they want to market to with that kind of investment for one company.  With a “free SEO tool”, pushing someone to eventually spend this much money is a bit absurd to find out information that you could have Googled or found with another “free SEO tool”.

Hubspot says this about their product:

HubSpot’s software helps you take advantage of the changing nature of how people research and shop for products – bringing together a suite of Internet marketing tools for the small or medium sized business, including tools for search engine optimization, business blogging, website content publishing, lead tracking and intelligence, marketing analytics, and competitor analysis. HubSpot is web-based, does not require any IT staff, and is designed to be used by a marketing person, not a techie.

While this may be true, it only gives a very topographical look – more correctly as one blog put it as a “website check engine light”.  Now, what really, honestly, confuses me is when searching Google for Website Grader, I managed to pull up a site that not only has a poor design, but it scores higher than we do on Website Grader.  Check this out.  How does a site with that many errors get listed as 99.3?  CertGuard.com has a 99.5 and about the same number of errors.  So, why is it when we take all of these measures to CORRECT the things that HubSpot are listed as wrong that we are scored lower in light of the two sites that have multiple Website Grader errors and score higher?  This seems backwards.  Why put your trust in a company that asks for this much money and does not accurately depict a website?

On another note, you can order effective and worthy SEO services from TurkReno Incorporated at our online store for much less than HubSpot is asking for.

Comments are welcome.