Four years ago, if you would have asked me to sign up for Twitter I would have refused, laughed at you and mocked it as the next MySpace. So what was it that stopped us four years ago? Privacy concerns? Not wanting to play into what we thought may be a fad? Refusing to adopt new technology (weird to hear here, I know.)? It’s obvious we’re on Twitter, enjoy ourselves being there and interact with a pretty entertaining number of people and brands. So I’d say it’s probably a mix of all of the above. But we just keep Tweeting!

As I sit here writing this, I have two memories come to mind “before Twitter”. The first is a radio broadcast on NPR, I believe. It was about the growing concern of Internet privacy discussing how we were becoming a culture of over-sharers – letting complete strangers into our innermost thoughts. The broadcast went on talk about Facebook’s polices, how people weren’t able to actually delete their profiles and how the content when shared became a part of Facebook. Then the talk became more centric around a younger audience who were already sharing everything in their lives and already feeling the sting of being fired because of what they posted they did last Friday on Facebook. And how Facebook’s policies were already longer than the constitution. It put me on edge and I joined in with the rest of the people who reacted to the media and committed “Facebook suicide“.

Before you go off the deep end and think that “Facebook suicide” is actual suicide, it’s not. It’s actually the process of completely removing everything that you shared, posted, linked, removing every tag you were tagged in – virtually vanishing and removing your face from Facebook. Since I already had a pretty good feel for Social Media and was seeing Digg and Mixx die, I knew as an advertiser I had to do something to drive traffic and attention to gain business on the Internet. Reddit was a no-go. At the time, I certainly wasn’t inspired to do what I do on Facebook today. Google Wave was horrible. I had no choice; I had to join Twitter. And it was awesome.

The second memory is one that comes from about 2,500 tweets in to participating on Twitter when I was being asked to teach a group how to use and market with social media platform. The same philosophy that I taught then I still have to this day. Be real and engage people. No one sits in a dark room actually expecting people to come to them and be social. You have to go outside, do things that you enjoy and engage others that enjoy those things, too. For me, a lot of my time was spent playing video games or doing introverted things. But I learned some valuable lessons. Talking to people can open doors. And if you don’t know how to converse, it makes it even more difficult. I don’t have any of my notes from my lecture, but several thousand tweets later, following and un-following lots of different types of personalities, the notes have pretty much become embedded.

Twitter still is a confusing platform. The searches people do to find you are all based off of what you say. A human search engine, sort of. I remember people being baffled about hash tags and know some who still are or who will complain about what the top trending topics are. You see, Twitter is contextual and somewhat like Facebook, you start to meet people you have similar interests in. A hashtag in 2008 could connect you with likeminded people pretty quickly and to this day still does. But then there was the even more baffling limit of 140 characters. People began shortening their thoughts, seeing it as a restriction. I saw it as a challenge. What better to do than mix hash tags with a topic that interests you. Conversations were abound and people were sharing what was happening and what they thought instantly. The pressure to share “what’s on your mind” was and is still there, but it, as the broadcast predicted, became easier and easier to do.

I decided to jot down some thoughts that I came to know as truisms for Twitter over the years, hence this post. To some, you may disagree and to others, it may be exactly why you seem to be beating your head against a wall and what you can do about it to soften those hard knocks.

1. Follow Friday is a Twitter tradition. Participate in it. You may have someone you’re following who you’ve seen using the hashtags #FollowFriday and #FF with a list of @ names following. Quite simply, this is how you participate in Follow Friday. My business partner at the time and I came up with a not-so-unique idea since Twitter has evolved called TWIFF (TWItter Follow Friday) that generated a list of your followers in a random order and in no more than 110 to 120 characters a list of automated tweets. In less than 10 minutes every Friday we ran our scripts, tweeted out the entire list of people we followed back and who mutually followed us as well in nice organized tweets. The key was to be random every time since duplicate tweets at the time were frowned upon. Nevertheless, instant Twitter karma, more followers mentioning us, new followers every Friday and it brightened someone’s day every time to be mentioned. Eventually Twitter’s staff got pretty mad and didn’t like the volume of traffic we were creating and suspended us and probably would do the same if you recreated TWIFF. Today, the API restricts us from really going about Follow Friday in a not so annoying way, but at least Twitter has stopped frowning upon “scheduled tweets” or automation. I digress. Follow Friday is a tradition and a way to show your followers that you remember talking to them and want to engage them. So why not tweet more than 120 characters?

2. Try not to tweet using more than 120 characters. In short, you’re taking up room that someone could use to reply and quote you. When we joined Twitter, being mentioned was king. It somehow ranked you higher in their algorithm to be seen the more you were talked about — the more you were engaged. You still can easily spin a topic or subject into a conversation or cut yourself out of one just by re-wording what you said into something shorter. But why not just say what you’re thinking?

3. Don’t share irrelevant information; Be concise and informative. For example, no one wants to read what the weather is like unless they ask. Sure, you may love the sunny day or hate the hurricane you’re living through, but that’s what The Weather Channel is for. Try to talk about something that excites you. And if the weather really does excite you, share it and engage them with it. And preferably with a hashtag so other people who enjoy talking ’bout the weather get to know you. But if you’re a brand or business, how do you share your products and services?

4. No one wants to be sold something on Twitter. Do you remember the last time you went to a car dealership and wanted to have an annoying salesman engage you for the purposes of luring you into his office to buy a brand new vehicle? If you said “Yes” to that, we should have a chat. Soon. No one wants to be haggled, annoyed, told how great one service or good is over and over…and over. It comes across the same way the bastardized idea of a used-car salesman is. Sure you can be excited for a product or brand, and if you follow us you know we have one in mind we love to talk about. The difference is that we use those products or services to engage in a conversation with people we’ve gotten to know over the years. Or maybe we find something that we love at the office, like our Keurig coffee machine. The coffee machine is worth talking about because it’s cool and we like it! The difference is we’re not trying to sell you one. Perhaps we are losing a potential market by not tweeting about what we can do for Web Design or what we’ve done for our clients in the past, but Twitter is a “right here, right now” social media platform. And what about those people who won’t shut up?

5. Chances are the people who won’t stop talking, who are generally annoying or honestly don’t get Twitter have a disproportionate follow-back ratio. People are not engaging them for some reason. If you scroll down their timeline and take a moment to read what they’ve had to say in the past, you may find instantly that you’re not going to enjoy engaging them. One really good reason is because they’re a feed, or rather they have linked their Facebook profile to Twitter thinking they can knock two birds out with one stone. No one wants to read Facebook when they’re on Twitter. Why talk to someone or interact with a brand you don’t like. If you like Deadmau5, it’s probably likely that you’re not going to get along on Twitter with someone who likes to talk about Justin Bieber constantly. Proportion of follow-backs, I said? Yes, I did. Before you hit that follow button, look at how many people someone is following and more importantly, how many people are following that tweeter back. One of the most important things I’ve learned is NOT to follow others on Twitter who are following way more people than are following them back. Easily 9 out of 10 times within a week, I’ll unfollow them. What about celebrities and huge corporate companies?

6. Engage those you find interesting! If I didn’t make my point clear enough, this is the part where it becomes crystal clear. Sure, celebrities may have hundreds of thousands of followers and are only following a few dozen back. Most of them followed the people they’re following back because they are relevant, concise, don’t over share, don’t try to sell them something and have engaged them in conversation — or at least attempted to — on more than one occasion. And most of the time they’ll have a cute little sticker showing they’re “verified” when they’re actually who they say they are. Unlike the account @Apple, which at one point simply had “I like apples” as the only tweet, it’s not actually Apple in Cupertino. Occasionally you’ll engage a celebrity out of dislike, which someone here at the office did, and they responded. Jimmy Kimmel. I don’t find him funny and neither did who tweeted at them. It was one of his very first tweets and apparently it “bruises his balls“, but it got some interesting attention and engagement. Here’s the thing: when a famous personality engages you, the most important thing to do is be yourself. After all, that’s what Twitter is all about.

So I’ll end this with two sites that I’ve found extremely helpful in managing the numbers game of followers on Twitter. The first is a site simply called Friend or Follow. You don’t have to sign up or sign in. Simply type in your username and it will show you who you’re following that’s not following you back. That annoying tweeter who you want to get rid of, I can almost guarantee you he’s probably already un-followed you as Twitter has made it pretty difficult and not so obvious for the average user to know the status of being followed back.

The second site I give high kudos to. It’s called TwitCleaner. You sign in, allow it to scan who you’re following and it will give an analysis of your followers back to you that’s surprisingly brutally honest. The site was created by a New Zealander named Si Dawson. (Just to nail the other point home, he’s following less people than are following him back. Quality usually comes from people who show this proportion.) I’ve yet to find a more accurate tool on Twitter to gauge just how many people you’re following are really just trashing your timeline up. It will tell you if they never engage others, if they are nothing but app abusers, if they have been inactive on Twitter for a period of time and so much more. Invaluable information to someone who is serious about quality and not quantity. Go use it, we promise it’s amazing and tweet that TurkReno sent you for good measure.

From Google explaining the Google Voice System: “Google Voice is a service that gives you one number for all your phones, voicemail that is easy as email, and many enhanced calling features like call blocking and screening, voicemail transcripts, call conferencing, international calls, and more.” We would encourage all of our clients that are interested in this type of technology to go to https://services.google.com/fb/forms/googlevoiceinvite/ and sign up to be a part of the initial group before this becomes a major public service. — (Cited from: http://www.google.com/support/voice/bin/answer.py?answer=141993)

More info from Google: http://www.google.com/googlevoice/about.html

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Taylor S. Ripley

TurkReno Inc.

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Willie Bean For Mayor

We really are stoked about some of the work we’re doing for our clients and we’re taking more every day!  If you are interested in having your site designed by us, please contact us using the form on our page and we’ll get back to you as soon as we get into the office to see it.

If you are in need of help with any type of computer problem, please give me a call. I am fully trained and certified in Computer Repair and Troubleshooting. I won’t waste your time with computer jargon and the job will be done right the first time. I can also assist with Set-up / Installs, Microsoft Office, Web Design, and Network / Wireless issues. Call me today and begin enjoying your computer again!

Pretty simple. Then I drove around Daphne, Spanish Fort, and Fairhope, Alabama and put them in the post office, grocery stores, and apartment complexes. Hopefully this flyer will work for you, too!

If you’d like to download it, go here Best of luck out there!

Well, the truth is out there, as the saying goes, and take a look at any successful network marketer and they will tell you one thing. You never stop.

It might seem as though you’re listening when your partner walks into the room, throws a cup of coffee your way and tells you the kids have just climbed up onto the roof and are throwing rocks at the neighbor’s cat for the fifth time this week but the truth is you haven’t heard a word of it and so you smile curiously and say something like, ‘Oh, okay, I’ll be with you in a minute. Thanks for the coffee’.

You haven’t heard a word because you’re too busy looking for that next million. The Internet is taking over your home and there’s nothing you can do about it. So why not make a web site?

And listen, if this is you:

It’s okay.

Really, we understand and we know what it’s like to rush down stairs at 3:47AM because there’s just that something you need to do online because the guy you were talking to an hour ago in Hong Kong promised to get back to you and you’re sure he’s probably online right now waiting for your reply and besides you’re not really that tired.

We understand.

So go do your thing this bank holiday and forget that others around you have different lives. We’re still here giving quotes.

Yours is exactly that so make the most of it.

Imagine you’re a master at making money online, that you’re passionate, and excited during almost every hour you spend working. Visualize people coming to YOU for answers to their most important Web-related questions. Envision emails and phone calls flooding in every day with eager, prospective customers. Read on to learn the secret to achieving all of this.

If I could show you how to become a Web design, development or marketing expert without spending a dime, would you want to learn?

Imagine you’re a master at making money online, that you’re passionate, and excited during almost every hour you spend working. Visualize people coming to YOU for answers to their most important Web-related questions. Envision emails and phone calls flooding in every day with eager, prospective customers. Read on to learn the secret to achieving all of this.

First, discernment and discretion are vital. There are many programs online, many e-books, many self-proclaimed Web gurus and so much information today that it’s overwhelming and could send you to the poor-house faster than the speed of digital communication.

Where should I go to learn Web marketing? How should I spend my time? Who should teach me? What websites offer the best information? How do I make money using the Internet? What are the most important things I should learn? Should I learn Java or PHP? What are the fundamentals? How do I write effective copy online? How long will it take me before I can start my own business? The answer to all these questions can is . . .

Before I explain, let me tell you a brief story of my inchoate professional life. I barely knew what a computer while in college. It was only after living on both coasts playing live music did I conclude that a career in computers may make me a few more dollars than a career in music. It was then I decided I wanted to become a Web expert.

I had first considered attending a high-priced computer school that a programmer friend had recommended. But I had no money, and the school required all its students to attend full-time. I needed to eat and provide a roof over my head, and for that I needed to work full-time, so this expensive computer school was out of the question for me.

Although my options were limited, but I diligently looked in the Want Ads till I found a job that I could possibly do that was related to computers. The job title was “Internet Exploration Specialist”. I know that sounds slightly strange, but if you had met my chair-throwing, screaming and eccentric boss-to-be, it would make a little more sense.

I got the job and outlasted the most optimistic office pool prediction for how long I would remain working for the perpetually livid CEO. Looking back, it was probably one the best things I could have ever done (minus the maniacal boss, that is). I learned how to surf the Web. I became an expert Internet peruser, a digital explorer, a website connoisseur, and a professional information superhighway surveyor.

At around the same time I learned one of the secrets to becoming an expert at something. You have to put the time in. People who remain working in careers that they hate don’t put in the extra time to develop a career in something they love. Pure and simple. So while I had down time at work, I read books and found websites that taught me how to do things Web-related tasks. More importantly, I spent time after work and on the weekends reading, practicing and developing my Web skills.

Back when I began developing my Web career, the Internet wasn’t as big as it is today. There weren’t as many options for learning Web-related skills. Since I had no money, I simply searched for free online tutorials, primers and how-to’s. They became my staple for learning. Since I had seriously developed my Web surfing skills, I inevitably found many highly educational websites. And there weren’t as many scams back then either, there weren’t as many “gurus”. Web marketing or e-marketing hadn’t even become terms yet, so I had a lot of success getting reliable information.

Today it’s different. This is both good news and bad news. I’ll start with the bad news.

You can’t throw a rock into the Internet ocean now and NOT hit a get-rich-quick plan, a Web marketing curriculum, or an e-marketing “expert”. You’ve got StomperNet, Portal Feeder, Pipeline Profits, The Rich Jerk, Strategic Profits and Traffic Secrets to name only a few. There’s too much to choose from and they all come for a steep price. Now many of these programs may teach you a lot, but it will cost you. I’m here to say that you don’t need to spend any money. You’re reading this for free, aren’t you?

But here’s the good news.

Because of the way Google ranks websites now, because the very nature of the Internet as man’s most prolific and complete resource on everything, and because of human nature being curious and information-driven, the Web has massive amounts of extremely useful, high-quality, free information. People are falling all over each other trying to produce and publish high-quality Web content all at no cost to you.

Again, Google is one reason. One main way Google ranks a website is by how many authoritative sites link to that website. The best way to get new links pointing to your site is by creating useful content that can be accessed by anyone. If the content is fresh, original and high-quality, people will link to it.

And here’s more good news. Of all the subjects there are in the world, and therefore all of the subjects discussed online, the Web is the most popular.

Of course this has to be true. Think about it. Who’s doing all the posting? Webmasters. And what do webmasters know best? The Web. So you’re going to find a huge amount of tutorials, primers, articles, forum posts, blogs and websites that offer tons of useful information on how to become good at all kinds of Web-related things, and all at no charge.

Here are a few tips for effectively searching online.

Copyright: Copyright © 2007-2008 Jason OConnor

Jason OConnor is President of Oak Web Works – The
synthesis of Web design, technology and marketing

Jason is an expert at Web design and programming, e-strategy, and
e-marketing

http://www.oakwebworks.com

mailto: joconnor888 @ hotmail.com
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Drop us a line! Web Site Design, Web Development, Web Hosting, Web Everything from TurkReno Inc. in Daphne, Alabama.

Last week I had the opportunity to talk to a leading industry analyst about a number of potential small web site investments that marketers and publishers could make to yield the biggest possible pay-off. The premise being, of course, that in economic hard times site owners needed to stretch their budgets to do more than ever – and generate real returns.

While we are hardly entering the hardscrabble environment of a previous Internet-era, it’s always good to revisit first principals when it comes to website design and development. Namely, that everything can be continuously measured (and optimized) and the digital medium is accountable: we can truly measure its impact to the bottom line. No guessing about what audience saw what ads here!

Our conversation ranged from the impact of search to social application widgets, like those from Rock You, to advanced analytics. So, for struggling site owners, here are my three quick web hits for hard economic times:

1. Acquisition: Reaching new customers or audiences is key. To do so as efficiently as possible, investments in Search Engine Optimization and Paid Search advertising efforts are key. Consumers aren’t searching any less in tough times (and given the fact that there’s no cost, they may be doing even more searching), so optimizing one’s pages for natural search engine optimization is critical. Think of every page as a homepage, an inventory that can be accessed in any conceivable manner regardless of typical ecommerce or content flows. Ditto for investments in paid search and paid inclusion. Now’s the time to really revisit these strategies.

2. Conversion: Optimize conversion flows endlessly. Digital properties are all about “flows” or the paths that consumers take through a site or application on their way to completing a task. As I’ve written about before in Our Brave New Beta Future: Site-side analytic tools like SiteCatalyst, Hitbox and WebSideStory are great for serving up general reports on success ratios but yield few clues as to why users exit a flow. That’s because users exit on a page, not going from page-to-page. To ensure that you are designing for maximum conversion, Avenue A – Razorfish employs a proprietary tool called Advanced Optimization that allows us to track user behavior at the page level.

This allows us to see exactly where users click on a page, the amount of time spent filling out form fields, how far users scroll, how much time they spend watching a video, interacting with a flash module and more. Using a solution like this typically yields fantastic returns. I’ve personally seen clients get 25% lifts to their conversion rates and “based on sales volumes” have seen yearly revenue increases of $2 million or more based on slight, strategic, design tweaks. Also, don’t forget about implementing multivariate testing as well (think of it as A/B testing on steroids) to determine the best and most effective mix of creative, copy and page design elements.

3. Retention: If you haven’t experimented with social media or other participatory digital concepts now is definitely the time. It’s just as important to maintain an ongoing relationship with existing consumers as it is to acquire new ones. Social media, if nothing else, is geared towards fans of your brand or site. Whether it’s chunking up your video assets for distribution on YouTube or launching a new campaign or page on Facebook, it’s definitely time to consider small initiatives here. A couple personal favorites are working with emerging web application providers like RockYou (which has incredible reach) or creating custom social media experiences, such as Red Bull’s Roshambo on Facebook. These speak to brand loyalists in meaningful was (most of the time) and may even net you a convert or two.

Of course none of this can be done too cheap, tiny budgets still won’t get you a whole lot, but these tactics are the perfect remedy for hard economic times. And, come to think of it, maybe even for not-so hard times.

One of the comments from the first article that I found interesting was:

I wrote in part about this a couple of years ago. (That’s the site of someone else who I gave permission to repost the articles.) Should still be plenty of useful still.
But a few comments:

I have a great logo

Nobody gives a crap about your logo. It’s useless to clients. It doesn’t directly make them money or always tell them what you do.

I am making folders

Sounds like a waste of time when you’re cold-calling or running dry promotions. Save these for when you’ve got a hot lead.

A good list of old clients

Call them up and see if they need anything new. Also, while you’re talking to them, get referrals. Referrals, referrals, referrals. Your business grows with referrals.

I also put up fliers for my business with business cards

Excellent. Paper the whole town with those fliers. And then do it again the next week and the week after and every week after that. Change your fliers once in a while so they stay fresh.

It may be blunt, but it’s sharp and true.

I guess to give a “status” of what it’s like in Alabama – things here are monetarily slow.  I know things are difficult for people in this area, but it also seems like there’s somebody who’s just pumping out money like one of those Alien queens that Predator goes to kill.  Even though that’s not the best analogy, it still makes sense to me.  As an added benefit of also being an MCP / MCDST, I’m going to also see what adding the logo to the flier does for me.

I’m always interested in finding out what people did to get where they are.  If you’ve got some journeys to share, please feel free to comment.